imkore | Help Desk Services
Deep CRE platform expertise and white labeled support fulfillment that keeps users productive, systems trusted, and operations cohesive.
Support. Resolution. Peace of Mind.
Leverage a single front door for CRE technology support that elevates adoption, consistency and confidence across the enterprise.
imkore Help Desk Services provide the always on user support, CRE platform expertise, and disciplined ticket stewardship that keep your systems trusted and your teams productive every day.
In real estate operations, technology support is not a utility. It is a performance lever. When help desk service is generic, slow, or poorly governed, users lose confidence, workarounds multiply, platform ROI erodes, and operational cohesion breaks across teams and partners.
imkore Help Desk Services modernize that experience. We provide Tier 1 and Tier 2 support rooted in deep CRE ERP knowledge, with disciplined ticket governance, documented solutions, and proactive improvement. Your users get answers that work the first time, your platforms stay aligned to real operating needs, and your organization runs with steadier control.
What You Gain with imkore Helpdesk:
Empowered Users
Fast, accurate answers from CRE platform specialists who understand both the system and the workflow behind it.
Stronger Adoption
Consistent guidance, training support, and knowledge reuse that drive better platform utilization.
Visible Control
Transparent ticket tracking, SLA dashboards, KPI reporting, and clear escalation paths.
Cohesive Ecosystem
Support that extends across your ERP and edge platforms so users experience one unified operating layer.
Continuous Improvement
Root cause analysis and prevention of recurring issues through process tuning and targeted enablement.
imkore Help Desk stabilizes the user experience across your ecosystem so problems get solved quickly and workarounds don’t take over.
Support doesn’t get expensive when it’s running.
It gets expensive when it isn’t.
Scope of Help Desk Services
imkore Help Desk Services deliver full scope infrastructure and application support across your networks, cloud services, devices, security layers, and CRE and corporate platforms, including:
Tier 1 and Tier 2 support for your full application stack, including CRE platforms, corporate systems, and productivity tools
Single front door access for all users through portal, email, phone, and chat with consistent governance
Intelligent ticket intake, triage, and routing by system, priority, and business impact
End user support for devices, access issues, connectivity, software performance, and daily IT needs
Application administration support (user roles, permissions, security groups, menus, configuration troubleshooting)
New user onboarding and offboarding support across systems and devices
Coordination and escalation management with third party software and technology vendors
Training enablement and guidance that improves adoption and reduces repeat issues
Quality Controls & Continuous Assurance
We do not just close tickets. We strengthen the operating environment behind them through:
Verified resolution with full ticket audit trails, timestamps, and user confirmation
SLA discipline by severity, with clear escalation triggers and accountability
Root cause analysis to reduce repeat issues and eliminate workaround behavior
Knowledge capture and reuse through a growing CRE specific solution library
Trend and volume monitoring to surface systemic issues early
Monthly KPI dashboards (volume, SLA attainment, satisfaction, repeat rates, escalations)
Ongoing configuration and workflow health checks to prevent platform drift
Continuous training and enablement actions tied to recurring ticket patterns
Help Desk Support Model & Service Levels
imkore operates an intelligent support model with disciplined SLAs and full visibility. Our Help Desk is engineered to feel like one integrated extension of your operating environment, not a generic call center. Every request is captured, categorized, routed, and resolved through a structured workflow that protects the user experience, the platform, and the business process behind it.
The imkore Help Desk Advantage
Influence in the CREtech Ecosystem
Direct working relationships and escalation paths with major platform leaders ensure complex issues receive priority attention.
Under the Hood Expertise
One of the most experienced CRE ERP support benches in the market, built from real implementations and operating delivery.
Integration & Cohesion
Help desk support extends into JV onboarding, third party manager alignment, and cross platform continuity so your ecosystem operates as one.
Built-in Accountability
SLA backed delivery with performance remedies, root cause analysis, and quarterly executive reviews.
imkore Help Desk Services deliver a modern, measurable support layer that keeps users productive, issues resolved, and platforms performing at full value.
The result is a cleaner, more consistent user experience, stronger adoption with fewer repeat problems, transparent SLA governed delivery, and a cohesive support ecosystem across your enterprise.
Transition Approach
Discovery & Knowledge Capture
Transfer ticket history, configurations, workflows, and escalation logic.
Parallel
Operations
Shadow and dual run coverage to ensure continuity and familiarity.
Go Live &
Monitoring
imkore assumes full responsibility under monitored SLAs and weekly check ins.
Optimization & Reporting
Continuous improvement through trend analysis, training, and automation.
Serving World-Class Real Estate Owners, Operators, and Investors
imkore supports organizations that own, operate, invest in, or manage real estate at scale. Our clients include many of the world’s most sophisticated REITs, investment managers, owner operators, developers, and service providers.
imkore's expertise spans every major asset class, including multifamily, office and commercial, retail, industrial, senior housing, affordable and LIHTC portfolios, nationwide and globally.
Investment Managers
Developers
Owner / Operators
Asset Service Providers
Institutional Investors
Corporate Occupiers
Housing Agencies
Our Clients
The world’s most recognized real estate organizations trust imkore’s expert resources for their most essential technology platforms and strategic enterprise transformation initiatives, including:
