Managed Services
imkore’s Managed Services provide a flexible, seamless, reliable and predictable solution for companies who are looking for extra support but can’t bring on dedicated resources. Our expert team of professionals are ready to provide fast response resolution and superior service. We offer experience with most major property management and accounting technologies including Yardi, MRI, OneSite, Entrata, JD Edwards and more.
Below is a listing of available services.
IMKORE
MANAGED SERVICES
ACCOUNTING
imkore’s financial team has the experience to seamlessly assume any portion of your organization’s accounting function, or analyze current processes and help implement accounting best practices by defining responsibilities, re-engineering workflows and improving overall timing. From accounts payable to financial process reviews, our expert consultants can help you solve your organization’s most complex accounting challenges.
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Accounts payable & receivable
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Month-end processing & reporting
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Bank reconciliations
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Accountant & controller level assistance
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Financial process review
ERP ADMINISTRATION
Your ERP or Enterprise Resource Planning system serves as the foundation for all business functions, integrating processes and creating a seamless flow of information through the organization. As your ERP administrator, imkore wears many hats to make sure your system functions at peak performance. Our administration capabilities have been developed over numerous system implementations and years of supporting ERP technologies, allowing us to deliver experience, leadership and know how to our customers.
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System monitoring
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Troubleshooting system problems
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New user setup
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Security administration
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Managing/communicating maintenance
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Performing system upgrades
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Providing plug-in support
HELP DESK
imkore believes that no problem is too big or too small. We utilize a virtual staff augmentation model through our rapid response team of experts to offer flexible Helpdesk solutions that will address your technology support needs. Users have access to imkore via phone, email and a robust online tracking system to log all issues. This real-time tracking, reporting and communication portal helps us to apply best practices and respond within negotiated service levels for an optimal user experience. Includes Level 1 and Level 2 Helpdesk functions:
ONLINE TRAINING
Virtual ERP system training options work around your schedule and allow employees to maximize training opportunities without having to leave the office. We’ll work closely with you to determine the areas requiring improvement and customize an agenda and training to meet your specific needs. Training is conducted via Zoom Meetings utilizing your own system to ensure a true representation of day-to-day workflows.
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Password Resets
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Basic How-To Support
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Troubleshooting Data Corruption
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IT Helpdesk Troubleshooting
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Updating Account Trees, Menus & Permissions
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Uploading ERP Packages
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Liaise with ERP for TRs
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New Menus, Account Trees & User Groups
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New User Onboarding
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Report Validation
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Running Custom Scripts
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New User ERP Full Training
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ERP system training
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Workflow training
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Policy and procedure training
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Conduct training on ERP system modules
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Sessions hosted via webinar
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Recordings shared post training